Support

Something not working, or not making sense? Email us — a real person reads every message.

Common questions

How is my number worked out?

The app takes your income, subtracts your bills and what you said you want to save, and divides what's left by the days of the month. That gives you a daily pace: your spending target.

The big number on your screen is your running total. Every day you're allowed your spending target, and every expense you log comes off. So it's what you've been allowed so far this month, minus what you've spent, including today.

Spend under your target and it grows. Spend over and it shrinks. The color tells you where you stand:

• Green, on track: you're ahead for the month.
• Red, spending fast: you've spent more than you've been allowed so far.
• Yellow, climbing back: you're still behind, but catching up.

Under it, the next 3 days show what the number will be if you stay on target. Your spending target doesn't move; it's the pace you set.

Why did the big number change?

For a short time (version 3.0), the big number started fresh every morning. It made it too easy to spend a little over day after day, so from version 3.1 it's the running total again. Nothing about your budget changed, only which number is shown first. With Pro, the adjusted daily amount, which is what you can spend each day to end the month on target, is in This Month's Numbers at the bottom of Home.

Can my partner and I share a budget?

Yes — sign in on both phones with the same email and password. Both phones then see the same budget, and an expense logged on one shows up on the other. There's nothing extra to buy, and no invite to send.

Bear in mind that anyone with your login can change or delete the budget, so only share it with someone you trust that far.

My partner logged something and I can't see it

The app syncs while it's open, so a phone whose app has been closed picks up the changes the next time you open it. If it still looks wrong, switch away from the app and back, and check that both phones are signed in to the same account under Settings → Profile.

My widget is showing an old number

Widgets are refreshed by iOS on its own schedule, not on demand. If the data behind it is more than a few hours old, the widget says "as of" and the time, so you know it's not fresh. Opening the app updates it. If a widget stays stuck, remove it from your home screen and add it again.

I forgot my password

On the sign-in screen, type your email address, then tap Forgot password?. A reset link is emailed to you. If it doesn't arrive within a few minutes, check your spam folder — it comes from a firebaseapp.com address.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone, open Settings, tap your name at the top, then Subscriptions, and choose My Daily Dollar. You can also open your subscriptions directly.

Cancelling stops the renewal — you keep Pro until the period you've paid for runs out.

How does the free trial work?

Every new account gets Pro free for its first 2 months. There's no card and nothing to cancel — nothing is charged unless you choose a plan. When the 2 months end, pick monthly or yearly, or keep using the free version.

I paid, but Pro isn't showing

Open the upgrade screen in the app and tap Restore purchases. That asks Apple for the subscriptions your Apple Account owns and switches Pro back on. Make sure you're signed in to the same Apple Account you bought it with — subscriptions belong to an Apple Account, not to a My Daily Dollar account.

Still nothing? Email us with the date of purchase and we'll sort it out.

Do I need Pro?

No. Your running total, the next 3 days, your spending target, logging expenses, the calendar, savings and goals, the month-end wrap-up, reminders and widgets are all free, with no ads and no time limit. Pro adds this month’s numbers (where the month lands, days left, your spending average and an adjusted daily amount that gets you back on target), the calendar day by day, spending insights by category, optional categories when you log, the debt payoff planner and the month-to-month trend.

One Pro subscription covers everyone signed in to the same My Daily Dollar account, so a couple sharing a budget only needs one.

How do I ask for a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. We aren't able to issue refunds ourselves.

How do I delete my account?

In the app: Settings → Profile → Delete account. That permanently removes your account, your budget, your expenses and your history, from our servers and from your phone. It can't be undone, and if you share your login with a partner, it's deleted for them too.

Deleting the app from your phone doesn't delete your account. If you can't sign in to delete it yourself, email us and we'll do it for you.

Is my financial data safe?

The app never connects to your bank — everything in it is information you typed in yourself. It has no ads and no tracking. If you allow it, it tells us which screens get used, never your amounts or what you typed, and you can turn that off in Settings → Help & privacy. The full details are in our privacy policy.

Something else

Feature requests and complaints are both welcome. If you've hit a bug, we'd rather hear about it than have you delete the app — write to support@dailydollar-app.com.